Last Updated: October 01, 2026

At Arminda Outdoor, we want our customers to receive their products in good condition and as ordered. This policy explains the conditions and process for returning or exchanging eligible products.

1. Return and Exchange Period

You may request a return or exchange within 7 days from the date your order is delivered.

Requests received after this period may not be accepted, except where required by applicable law.

2. Eligibility

To be eligible for a return or exchange, the product should:

  • Be unused and in its original condition.
  • Be in its original packaging, where applicable.
  • Include all original accessories, parts, manuals, tags, or other items supplied with the product.
  • Not have been damaged, modified, or misused after delivery.

Returned products may be inspected before a return or exchange is approved.

3. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

We may request photographs or other information to assess the issue.

If the issue is confirmed to be our responsibility, we will provide an appropriate solution, which may include:

  • Replacement
  • Exchange
  • Refund

For eligible returns caused by a defective, damaged, or incorrectly supplied product, Arminda Outdoor will cover the applicable return shipping cost.

4. Change of Mind

If you want to return or exchange a product because you changed your mind or ordered the wrong product, the request may be accepted provided the product meets the return conditions in this policy.

In such cases, the customer is responsible for the applicable return shipping costs.

5. Exchanges

Exchange requests are subject to product availability.

If the requested replacement is unavailable, we may offer an alternative product or, where applicable, a refund.

If the replacement product has a different price, the difference may need to be paid or refunded as applicable.

6. Non-Eligible Products

A return or exchange may not be accepted if the product:

  • Has been used.
  • Has been damaged after delivery.
  • Is missing original parts or accessories.
  • Has been modified or altered.
  • Cannot reasonably be resold because of its condition.

Additional product-specific restrictions may apply where clearly stated on the product page.

7. Return Shipping

The responsibility for return shipping depends on the reason for the return.

Defective, damaged, or incorrect product:
Arminda Outdoor will cover the applicable return shipping cost.

Change of mind or customer preference:
The customer is responsible for the applicable return shipping cost.

8. How to Request a Return or Exchange

Before sending a product back, please contact us with:

  • Your order number
  • Your name
  • The product you wish to return or exchange
  • The reason for the request
  • Photographs, where relevant

Please wait for our instructions before sending the product.

Do not send products directly to the manufacturer or to an address that has not been provided by Arminda Outdoor.

9. Refunds

If a return results in an approved refund, the refund will be handled according to our Refund and Returns Policy.

Where possible, refunds for Stripe payments will be processed through the original payment method.

For Cash on Delivery orders, we will contact you to arrange the applicable refund method.

10. Contact Us

For questions or requests regarding returns and exchanges, please contact:

Arminda Outdoor

United Arab Emirates

Email: amir@armindaoutdoor.com

Phone: +971 58 599 1014