Last Updated: October 01, 2026

At Arminda Outdoor, we want you to be satisfied with your purchase. This Refund and Returns Policy explains the conditions under which products may be returned, exchanged, or refunded.

1. Return Period

You may request a return within 7 days from the date your order is delivered.

Return requests made after 7 days from delivery may not be accepted, except where required by applicable law.

2. Conditions for Returns

To be eligible for a return, the product should:

  • Be unused and in its original condition.
  • Be returned with its original packaging, where applicable.
  • Include all original accessories, parts, manuals, tags, or other items supplied with the product.
  • Not have been damaged, altered, or misused after delivery.

We may inspect returned products before approving a return, exchange, or refund.

3. Damaged, Defective, or Incorrect Products

If you receive a product that is:

  • Damaged upon delivery;
  • Defective; or
  • Different from the product you ordered,

please contact us as soon as possible after receiving your order.

We may request photographs or other information to help us assess the issue.

If the issue is confirmed to be our responsibility, we will arrange an appropriate solution, which may include a replacement, exchange, or refund.

For eligible returns caused by a defective, damaged, or incorrectly supplied product, Arminda Outdoor will cover the applicable return shipping cost.

4. Change of Mind or Customer Preference

If you wish to return a product because you changed your mind, ordered the wrong product, selected the wrong size or specification, or for another reason not caused by Arminda Outdoor, the return may be accepted provided the product meets the return conditions above.

In such cases, the customer is responsible for the applicable return shipping costs.

5. Non-Returnable Products

Certain products may not be eligible for return where applicable, including products that:

  • Have been used or damaged after delivery.
  • Are missing original parts or accessories.
  • Have been modified or altered.
  • Cannot reasonably be resold due to their condition.

If a specific product is subject to additional return restrictions, those restrictions may be stated on the product page or communicated before purchase.

6. Exchanges

If you wish to exchange an eligible product, please contact us within 7 days of delivery.

Exchanges are subject to product availability.

If the requested replacement product is unavailable, we may offer an alternative solution or refund where applicable.

7. Refunds

Once we receive and inspect an eligible returned product, we will notify you whether the return has been approved.

If your refund is approved, the refund will normally be processed using the original payment method where possible.

For payments made through Stripe, refunds will be processed through the applicable payment system.

For Cash on Delivery orders, we will contact you to arrange the applicable refund method.

The time required for a refund to appear in your account may depend on your bank or payment provider.

8. Return Shipping Costs

Return shipping costs depend on the reason for the return.

If the product is defective, damaged upon delivery, or incorrectly supplied by Arminda Outdoor:
Arminda Outdoor will cover the applicable return shipping cost.

If the return is requested due to customer preference or change of mind:
The customer is responsible for the applicable return shipping cost.

9. Refund of Original Shipping Charges

Where a refund is approved, the treatment of the original delivery charge may depend on the reason for the return.

Where the return is due to a confirmed defect, damage, or incorrect item supplied by Arminda Outdoor, applicable delivery charges may be included in the refund.

For returns requested due to customer preference or change of mind, original delivery charges may not be refundable.

10. Sale and Promotional Items

Sale or promotional products may be subject to the same return conditions unless different terms are clearly stated on the product page or at the time of purchase.

11. How to Request a Return

To request a return, please contact us with:

  • Your order number
  • Your name
  • The product you wish to return
  • The reason for the return
  • Photographs, where relevant

Please contact us before sending any product back. Do not send a return to a manufacturer or any address without receiving return instructions from Arminda Outdoor.

12. Inspection of Returned Products

Returned products may be inspected upon receipt.

If a product does not meet the conditions of this policy, we may refuse the return, exchange, or refund or adjust the refund where permitted by applicable law.

13. Contact Us

For questions about returns, exchanges, or refunds, please contact:

Arminda Outdoor

United Arab Emirates

Email: amir@armindaoutdoor.com

Phone: +971 58 599 1014